Terms and Conditions

1 General Terms and Conditions

1.1 Acceptance and Application of Terms
These RTMB Technology, Inc. Business Terms and referred to throughout as the “Terms”) form part of a legally binding contract between RTMB Technology, Inc., an Illinois corporation (“RTMB”, “Designer”, “Lessee”), and the individual or legal entity in whose name RTMB agrees to provide Services to (“Customer,” “Partner”, “Lessor”, “You” or “your”, ). These Terms, and the Customer Agreement generally, govern your acquisition and use of Services and Equipment from RTMB.
PLEASE READ THESE TERMS CAREFULLY BECAUSE THEY AFFECT THE LEGAL RIGHTS BETWEEN YOU AND RTMB BY, AMONG OTHER THINGS, (1) LIMITING RTMB’S LIABILITY TO YOU, (2) REQUIRING ARBITRATION OF CERTAIN DISPUTES AND (3) REQUIRING PAYMENT OF EARLY TERMINATION CHARGES OR DISCONNECT FEES.
THESE TERMS ALSO INCLUDE IMPORTANT INFORMATION REGARDING YOUR ACCESS AND USE OF EMERGENCY SERVICES (i.e., 911 in the United States, INCLUDING LIMITATIONS RELATIVE TO TRADITIONAL, WIRELINE EMERGENCY SERVICES
When you accept these Terms in conjunction with ordering Services (for example, by signing a Service Agreement, Estimate or Service Order that references these Terms, or clicking a box adjacent to an acknowledgement, or agreeing to a quote for monthly services), or when you access or use the Services after you are notified that these Terms apply to the Services, you agree to be bound by these Terms. If the individual who accepts these Terms is acting on behalf of a corporation, company, partnership, organization, association or other legal entity, then that individuals hereby represents and warrants to RTMB that he or she has the authority to bind such entity. IF YOU DO NOT HAVE SUCH AUTHORITY, OR YOU DO NOT AGREE WITH THESE TERMS, THEN YOU SHOULD NOT ACCEPT THESE TERMS AND YOU SHOULD NOT ACCESS OR USE, OR AUTHORIZE ANYONE TO ACCESS OR USE, THE SERVICES.
These Terms shall amend and restate, supersede and replace in their entirety any earlier versions of the RTMB Technology, Inc. “Business Terms and Conditions” previously applicable to your Services, effective as of the date indicated in the introductory note above.
1.2 Service Orders and Service Agreements
Customer may order Services or Equipment from time to time by entering into Service Orders, providing email approvals to quotes, or signing estimates with RTMB. Each Service Order will be subject to these Terms and, if Customer enters into a Service Agreement with RTMB, any additional and/or modified terms as the Service Agreement may specify. When Customer enters into its first Service Order or Service Agreement with RTMB, Customer establishes a Customer Agreement with RTMB that has the term (the “Initial Term”) specified in that first Service Order or in the Service Agreement, as applicable, or 24 months if no term is specified. All subsequent Service Orders shall be subject to and coterminous with (i.e., have the same expiration date as) the Customer Agreement. Upon their effectiveness, such Service Orders shall be deemed to amend and become part of the Customer Agreement.
1.3 Headings
Headings used in this Agreement are provided for convenience only and shall not be used to construe meaning or intent
1.4 Definitions and Interpretations

Additional Charge: a charge payable by the client to RTMB Technology for the supply of any goods or services other than the Service, made at RTMB Technology’s then current standard prices and rates unless otherwise agreed in writing between the parties.
Agreement: means this document, online terms and conditions, and agreed variations of them.
Agreement Details: the details set out in the section of this agreement so named.
Business Continuity Level: means the level of service required by the Client to ensure business continuity which may include Remote Support, Ship, Remediate, Reconfigure or Restore activities as specified in the Record of Entitlement for the applicable Configuration Item.
Business Day means a day other than a Saturday, Sunday, a public holiday, or date in which RTMB Technology is closed in the state or territory in which the Service is to be supplied, or pre-defined company holiday.
“Client” means the party specified as such in the Agreement Details.
“Commitment Level” means either the Response Commitment or the Result Commitment as the context requires.
“Confidential Information” means any confidential business and financial information of a party including, without limitation, information concerning the business operations and methods of a party or technical information acquired either directly or indirectly by the other party but excludes information which is or becomes publicly known through no wrongful act of the receiving party and for the removal of doubt includes this Scope(s) of Service.
“Configuration Item” means any item of hardware or software listed in the Record of Entitlement unless identified as a Spare.
“Configuration MACD” (move, add, change, delete) means a move of, addition to, change of, removal of, or deletion of a Configuration Item or a part thereof performed by RTMB Technology Inc upon receipt of a request from the Client.
“Request” means a request relating to the supply of the Service or the modification of the Service.
“Request Record” means a record in RTMB’s management system generated by the Client or by RTMB that records and tracks a Request
“Response Commitment” means the time specified in the Record of Entitlement within which RTMB must commence or initiate the supply of the service in accordance with the Business Continuity Level and Service Calendar, measured from the time at which an Incident is logged for the applicable Configuration Item.
“Restore” means to restore a Configuration Item to Good Operating Condition or to apply a Workaround.
“Result Commitment” means the time specified in the Record of Entitlement within which RTMB must complete the supply of the service in accordance with the Business Continuity Level and Service Calendar, measured from the time at which an Incident is logged for the applicable Configuration Item.
“Security Technology Category” means the group of Configuration Item that are used to protect the Client’s information systems from unauthorized access, use, disclosure, disruption, modification, perusal, inspection, recording or destruction, with the ultimate goal of maintaining the confidentiality, integrity and availability of information.
“Service” means the service described in this Agreement.
“Service Administration MACD” means a request from the client to make changes to the Configuration Item information in the Record of Entitlement and in the RTMB Management System.
“Service Calendar” means the hours and days specified in the Record of Entitlement during which the Service for the applicable Configuration Item is available.
“Service Charges” means the charges for the Service set out in the Agreement Details, an invoice issued by RTMB and/or as detailed in the Record of Entitlement.
“Service Desk” means the RTMB technical support group that acts as a single point of contact between RTMB and the Client to manage all Incidents, Requests, communications and escalations with the Client.
“Services Portal” means the internet portal created and configured by RTMB for access by the Client‟s designated staff.
“Set-Up Fee” means the fee (if any) described as such in the Agreement Details, payable on the Commencement Date.
“Site” means the premises specified in the Record of Entitlement at which a Configuration Item is located.
“Software” means software listed in the Record of Entitlement or which forms an integral part of a Configuration Item but does not include any software installed on the hardware by the Client unless it is listed in the Record of Entitlement.
“Spares” means components or units owned by the Client which may be used by RTMB for the resolution of Incidents.
“Support Portal” means the internet portal created and configured by RTMB for access by the Client‟s designated staff.
“Term” means the Initial Term and any extension of it.
“Update” means Patches, Minor Feature Releases, security profile updates and Upgrades as the context requires.
“Upgrade” means software releases that make major changes to the applicable Software e.g. moving from version 2.0 to version 3.0.
“VPN” means a virtual private network and provides a secure communications mechanism for data and other information transmitted between two end points.
“Workaround” means a set of actions that reduce or eliminate the effect of an Incident or problem for which a Permanent Resolution is not yet available.
2 Services

2.1 General
RTMB shall, itself or through one or more of its Affiliates, vendors, subcontractors or other service-providers (each, an “RTMB Partner”), provide the Services ordered by Customer from time to time in accordance with the terms and subject to the conditions of the Customer Agreement.
2.2 Subscription Services
2.2.1 General
RTMB hereby grants Customer the non-exclusive, non-transferable (except as provided herein) right to access and use the Subscription Services ordered by Customer from time to time, together with all related components of the RTMB Platform, during the term of the applicable Service Order, for Customer’s own internal business purposes, subject to the terms and conditions of the Customer Agreement.
2.2.2 User Limits
Customer’s use of Subscription Services is subject to limitations on the number of Agents authorized to use the Services. Unless the Customer Agreement provides otherwise: (a) a specified quantity of Subscription Services in a Service Order limits the number of Agents and corresponding account logins to the specified quantity; (b) an Agent’s login credentials may be used only by the designated Agent until his or her account is reassigned; and (c) an Agent’s account login may be reassigned to a new individual only when replacing a previously authorized Agent who will no longer use the Services. Customer may designate as Agents only individuals over whom Customer has sufficient control (contractual or otherwise) to ensure compliance with these Terms, such as employees and consultants.
2.2.3 Customer Requirements
Customer Requirements. Customer shall be responsible for ensuring that its Internet connection, any local network equipment, hardware and software used in connection with the Services, and all related configurations (collectively, “Environment”), adhere to the minimum standards and technical requirements specified in applicable Documentation. Customer agrees to: (a) grant RTMB access to Customer’s personnel, facilities and other resources under Customer’s control as RTMB may reasonably request in order to perform its obligations under the Customer Agreement; (b) allow RTMB, upon reasonable request and subject to compliance with Customer’s security policies, to conduct an initial assessment of Customer’s network; and (c) make any adjustments to Customer’s Environment that RTMB reasonably determines necessary to satisfy the minimum technical prerequisites specified in the applicable Documentation
2.3 Implementation Services
RTMB shall use commercially reasonable efforts to perform the Implementation Services ordered by Customer as promptly as practicable following Customer’s placement of an order or (if applicable) in accordance with the schedule specified in the Customer Agreement. Implementation Services shall be provided remotely unless Customer’s Support Plan provides for on-site deployment.
2.4 Professional Services
From time to time, Customer may request, and RTMB may agree to perform, work beyond the scope of the Implementation Services and/or Support Services to be provided by RTMB under the Customer Agreement. The fees for such additional services (“Professional Services”) shall be based on RTMB’s standard time, material and travel rates, unless the parties agree otherwise in writing. Professional Services shall be subject to these Terms and such other terms as the parties may agree in a Statement of Work (“SOW”),. Customer acknowledges that Professional Services are performed on a reasonable efforts basis, and that RTMB cannot guarantee a particular outcome or result.
2.5 Technical Support
RTMB provides technical support for Services to its customers via telephone, e-mail and web chat, and when necessary onsite. Support shall be available during RTMB’s regular business hours, unless otherwise specified in the applicable Support Plan. Customer is entitled to basic Support Services for all Subscription Services free of charge. RTMB may charge Customer (at Professional Service rates) for its time and expenses in investigating and attempting to remedy service issues that are (a) related to Unsupported Services or (b) reasonably diagnosed as problems with Customer’s Environment rather than the Services.
2.6 Unsupported Services
Notwithstanding anything the contrary herein, neither RTMB nor any of its designated Affiliates, or Partners shall be required to provide technical support for, and RTMB disclaims all service level commitments, representations and warranties as to the performance of, Services that are either (a) used for a purpose or in a manner inconsistent with the Documentation (for example, as part of an alarm or paging system), (b) used with Unsupported Devices or with supported equipment that does not comply with Section 6.5; or (c) accessed in an Environment for which the Customer has waived a network assessment or failed to make requested adjustments under Section 2.2.3 above (the Services described in clauses (a) through (c) are referred to collectively as “Unsupported Services”).
2.7 VoIP Services

2.7.1 Emergency Services (911 Vs. E911)
End-User acknowledges that Provider’s Services do not support traditional 911emergency dialing, whereby calls are automatically routed to an emergency 911 operator with the caller address appearing on the operator’s computer. Provider does offer limited 911 services, in which end user 911 dialed calls are routed to the nearest Public Safety Answering Point office (PSAP).
2.7.2 Outages Due to Electrical, Internet or other General Failures
End-User acknowledges that the Services will not function in the absence of electrical power, access to the Internet or other general failures associated with the VOIP network.
2.7.3 Non-Voice Systems
End-User acknowledges that the Services are not set up to function without-dialing systems including home security systems, medical monitoring equipment, satellite television systems and some facsimile systems. By consenting to these terms and conditions, End-User waives any claim against Provider for interruption or disruption of such systems by the Services.
2.7.4 Phone Number and Web Portal Discontinuance
Upon expiration, cancellation or termination of the Services, End-User shall relinquish and discontinue use of any Numbers, voice mail access numbers and/or web portals assigned to End-User by Provider or its vendors
2.7.5 UNLIMITED MINUTE USAGE PLANS; CHANGES TO THE AGREEMENT, SERVICES OR PLAN
RTMB reserves the right to review usage of unlimited minute usage plans to ensure that there is no end-user abuse of such plans. End-User understands that unlimited minutes is based on an average of 3000 minutes per trunk. RTMB reserves the right to charge per minute for all calls which exceed the pool of minutes created by multiplying the number of trunks (active calls) x 3000.
End-User agrees to use unlimited minute plans for normal voice calls and will not employ methods or devices to take advantage of unlimited plans by using service excessively or for means not intended by Provider. Provider may terminate service immediately if, in its sole discretion, End-User is abusively using the unlimited minute plan.
2.7.6 Technical Support
Provider will make available technical support to End-Users via telephone and e-mail for the Services and the Equipment provided. Support for other applications and uses is not provided or implied unless agreed to in writing by Provider and End-User.
2.7.7 Prohibited Uses
Any use of the Services or any other action that causes a disruption in the network integrity of Provider or its vendors, whether directly or indirectly, is strictly prohibited and could result in termination of the Services. End-User understands that neither Provider nor its vendors are responsible for the content of the transmissions that may pass through the Internet and/or the Services. End-User agrees that it will NOT use the Services in ways that violate laws, infringe the rights of others, or interfere with the users, services, or equipment of the network. End-User agrees and represents that it is purchasing the Services and/or the Equipment for its own internal use only, and shall not resell, transfer or make a charge for the Services or the Equipment without the advance express written permission of Provider. Use of service shall not include certain activities including, but not limited to, any autodialing, continuous or extensive call forwarding, continuous connectivity, fax broadcast, fax blasting, telemarketing or any other activity that would be inconsistent with residential or small business usage, unless specifically agreed to otherwise in writing by Provider and End-User.
2.8 IT Managed Services
2.8.1 Network Inspection
RTMB reserves the right to inspect the Network upon the commencement of the term of this agreement for the purpose of creating a diagram of the Network and/or conducting a diagnostic test of the Network. Unless stated otherwise, said inspection shall be charged against the Account using our standard hourly billing rates.
2.8.2 Unauthorized Changes
Any unauthorized changes made to the network without RTMB written consent which causes issues or failures to the Network, are beyond the responsibility of RTMB and the CLIENT will be billed the full cost to restore the network to its original state.
2.8.3 Reboots
Periodic reboots for such devices as firewalls, routers, and servers are required to apply/activate critical update patches and configuration changes. RTMB support services within this agreement are predicated upon the CLIENT’S support and commitment to providing time/scheduling for network device reboots with its staff and/or users support.
2.8.4 On-Site Support & Parts Availability
Customer must provide free, safe, and sufficient access to Customer’s facilities, including parking, ample working space, electricity, high-speed internet access, and a local telephone line. On-Site Support may not be available in all geographies and may be limited to commercial locations within supported geographies. Service at a residential address may be limited or not available at all. Additional labor or parts costs may apply to supported non-RTMB devices subject to OEM support practices and level of customer warranty/service contract entitlement. Service parts may not be available for non-RTMB devices or may be available at additional costs.
2.8.5 Travel
If a Customer’s issue cannot be adequately remediated via remote means and an on-site visit is required, the following travel policies and charges will apply: A Trip Charge will be incurred for all service calls to any Customer location that exceeds 60 miles round-trip from the nearest RTMB office. Each mile in excess of the 60-mile round-trip radius will be charged at the IRS-approved rate at the time of service. All travel expenses will be reimbursed and included in an invoice to the Customer.
2.8.6 Remote Monitoring Software
Customer accepts responsibility to remove monitoring software within 14 days of RTMB receiving written notice on cancellation of services.
2.8.7 Non-Competition
Customer shall not (1) reverse engineer any software provided under this Agreement in an effort to produce a competitive product and/or (2) directly or indirectly contact vendors, service providers, contractors, software companies, or similar third parties to obtain products and services which HOS provides pursuant to this Agreement.
2.8.8 Service Objectives and Service Level Agreements
The sections below detail how the Help Desk Service from “The Service Provider” to “The Client” must be measured and evaluated, as agreed by both parties. Service order or estimate must state that the SLA is in effect for this to be active.
2.8.8.1 Service Hours
Service from RTMB Technology must be available from 9AM to 5PM, Monday through Friday, except when RTMB are closed due to holidays, administrative closings, inclement weather, or other dates as notified by RTMB with at least one business day notice. Notice will be provided on RTMBTECHNOLOGY.COM

A Service Request, Ticket, or Incident Ticket can be requested by Telephone during working hours, email to support@rtmbtechnology.com, or by the Web Service Portal.
Incidents reported, or services requested outside of the working hours will be served at the next scheduled working day, unless a special procedure for Major Incident is invoked.
RTMB will seek 100% availability during working hours for all the interfaces combined to report or request services. This means the client will always have at least one mean of availability to report an incident or service request during working hours.
2.8.8.2 Appointment Booking
RTMB Technology provides automatic booking services for clients within the client portal. This booking service shall provide options for the client to book specific appoints for remote and onsite service. RTMB Technology reserves the right to move, modify, remove, and discontinue from automatic bookings.

RTMB Technology also reserves the right to charge the customer, or subtract from their support balance for any and all appointments which are booked through this portal and not upheld or if the end user is not ready for the booking.
2.8.8.3 Service Performance
The Target response time for each incident or Service Request depends on its priority. The targets are as follows unless specified in the services agreement.
Priority Description Target Resolution Time
1 Critical 1 hour
2 High 8 hours
3 Medium 24 hours
4 Low 48 hours
Table 1 - Target Response by Priorities.
2.8.8.4 Service Objectives Ratings
The agreed criterion for rating the service is as follow:
Percent of Incidents and service requests meeting target (P).
Target Breached P ≤ 95%
Target Threatened 95% > P > 97%
Target Met P ≥ 97%
Table 2 - Rating of Service
When the Rating is “Target breached”, a penalty may be applied upon “The Service Provider”, unless demonstrated the fault lies on the side of “The Client”. The penalty can also be waived if both parties reach an agreement to do so. If applied, Penalty will be:
P$ = V$ x (95% - P); where
P$: Penalty;
V$: Payment to receive for the period;
P: Percent of Incidents and service request resolution meeting target.
Additionally, surveys will be used to measure the perception of users about the Service. The results will be used to monitor and increase the quality of service. A rating of 3.5 in a scale from 1 (lowest) to 5 (highest) will be considered satisfactory.
2.8.8.5 Measurement Reporting
Reports will show collected measurements relevant to the targets defined in this SLA. They are of three types:
Operational reports: to help the outgoing monitoring of Service against the targets. Exception reports: produced each time a service level target is breached or is about to beach. Periodic reports: to be discussed in scheduled Service Level Review.
The periodic reports will incorporate details of performance against all SLA targets, together with details of any trends or specific actions being undertaken to improve service quality. They will include SLAM charts at the level of the whole service. Optionally, they can be drilled down at the level of components, especially if a target is reported breached. The Service Level Analyst will distribute these periodic reports to all participants the day of the review meetings
Service Level Reviews will be held monthly and will include the review for the previous 30 days.
2.8.9 Technology As a Service (TAAS) Included Services
Technology as a service is a service in which RTMB Technology partners with a leasing company provided through one of the Distribution partners of RTMB Technology.
2.8.9.1 24/7 Web Help Desk (Monitor Support Tickets)
2.8.9.2 24/7 Network Monitoring
2.8.9.3 Virus Definition Updates
2.8.9.4 Microsoft Patch Management
2.8.9.5 Remote Backup Monitoring with an RTMB Technology Approved Cloud Backup Vendor.
2.8.9.6 Spyware Monitoring and Removal
2.8.9.7 Add and Remove Users from Server (Active Directory)
2.8.9.8 Executive Monthly Report
2.8.9.9 Install software including antivirus upgrades, windows updates, printer drivers, and Microsoft office updates. (Labor only. Software and hardware costs are additional)
2.8.9.10 Vendor Liaison for hardware and warranty support. {Labor Only}
2.8.9.11 Installation of NEW hardware and software purchased by Client with MSP recommendation and approval.
2.8.9.12 In the case of fire, flood, or other disaster, we will restore your server to its original state must have an RTMB approved Cloud Backup soultion. (Labor only. Software and hardware costs are additional.)

2.8.10 Technology as a Service (TAAS) Excluded Services
2.8.10.1 Parts, equipment or software not covered by vendor/manufacturer warranty or support.
2.8.10.2 The cost of any parts, equipment, or shipping charges of any kind.
2.8.10.3 The cost of any Software, Licensing, or Software Renewal or Upgrade Fees of any kind.
2.8.10.4 The cost of any 3rd Party Vendor or Manufacturer Support or Incident Fees of any kind.
2.8.10.5 The cost to bring Client’s environment up to minimum standards required for Service Compliance.
2.8.10.6 Failure due to acts of God, building modifications, power failures or other adverse environmental conditions or factors.
2.8.10.7 Service and repair made necessary by the alteration or modification of equipment other than that authorized and performed by MSP, including alterations, software installations or modifications of equipment made by Client’s employees or anyone other than MSP.
2.8.10.8 Maintenance of Application software packages, whether acquired from MSP or any other source unless approved by MSP.
2.8.10.9 Programming (modification of software code) and program (software) maintenance.
2.8.10.10 Website creation or maintenance.
2.8.10.11 Travel Costs.
2.8.10.12 Training Services of any kind.
2.8.10.13 freight and/or taxes associated with field notices or product recalls issued by the manufacturer
2.8.10.14 services to detect or to rectify any fault connected with the inability of any Configuration Item to correctly deal with a date

2.8.11 Technology as a Service (TAAS) Additional Terms
Travel costs to and from Client’s primary location at time of purchase for on-site is quoted within this agreement. Travel costs to additional locations will be charged a per mile fee (base on IRS standards) and a half rate Hourly fee will be accessed.

2.9 Website Design and Development
2.9.1 Delays
2.9.1.1 RTMB Delays
RTMB shall use all reasonable efforts to meet the Work Plan and Milestones delivery schedule. RTMB may extend the due date for any Deliverable by giving written notice to Client.
2.9.1.2 Client Delays
Client shall use all reasonable efforts to provide needed information, materials and approvals. Any delay by Client will result in a day-for-day extension of the due date for all Deliverables.
2.9.1.3 General Delays
Any delay caused be conditions beyond the reasonable control of the parties shall not be considered a breach and will result in a day-for-day extension any performance due. Each party shall use reasonable efforts to notify the other party, in writing, of a delay. Conditions beyond the reasonable control of the parties include, but are not limited to, natural disasters, acts of government after the date of agreement, power failure, fire, flood, acts of God, labor disputes, riots, acts of war, terrorism and epidemics.
2.9.2 License
RTMB Technology grants to customer a non-exclusive, perpetual, and worldwide license to use and display the final deliverables. The rights granted to the customer are for use of the Final Deliverables in its original form only. Client may not change, create, derivative works or extract portions of the Final Deliverables.
2.9.3 Withholding license
All grants of any license to use or transfer ownership of any intellectual property rights under this Agreement are conditioned on full payment, including all outstanding Additional Costs, Expenses, Fees, or any other charges.
2.9.4 Withholding delivery
RTMB may withhold delivery and transfer of ownership of any current work if accounts are not current or overdue invoices are not paid in full.
2.9.5 Client Content
Client Content is the exclusive property of the Client. Client grants RTMB a nonexclusive, nontransferable license to use, reproduce, modify, display and publish the Client Content solely in connection with RTMB’s performance of the Services and limited promotional uses of the Deliverables as authorized in this Agreement.
2.9.6 Preliminary Works
RTMB retains all rights in and to all Preliminary Works. Client shall return all Preliminary Works to RTMB within thirty (30) days of completion of the Services.
2.9.7 Tools
All Designer Tools are and shall remain the exclusive property of RTMB. RTMB grants Client a nonexclusive, nontransferable, perpetual, worldwide license to use the RTMB Tools solely to the extent necessary with the Final Deliverables for the Project.
2.9.8 Warranty Period
During the first three (3) months following expiration of this Agreement, RTMB shall provide up to 3 (3) hours of Support Services at no additional cost to Client. Support Services means commercially reasonable technical support and assistance to maintain and update the Deliverables, including correcting any errors or Deficiencies. Requests for additional support will be billed on a time and materials basis at RTMB standard rate.
2.9.9 Maintenance Period
After the Warranty Period expires and at Client’s option, RTMB will provide Support Services. These services will be billed on a time and materials basis at RTMB standard rates.
2.9.10 No Enhancements
The services in the Warranty Period and the Maintenance Period do not include enhancements to the Project or other services outside the scope of the Proposal.
2.9.11 Enhancement Requests
At any time, the Client may request that RTMB develop enhancements to the Deliverables. Designer shall exercise commercially reasonable efforts to prioritize RTMB’s resources to create such enhancements. Client understands RTMB may have preexisting obligations that may delay requested enhancements. RTMB shall provide any enhancements shall be provided on a time and materials basis at RTMB’s standard rate.
2.9.12 Change Requests
If Client wants to change the Scope of Work after acceptance of this Agreement, Client shall send Designer a written Change Order describing the requested changes in detail. Within five (5) business days of receiving a Change Order, Designer will respond with a statement proposing designers’ availability, additional fees, changes to delivery dates, and any modification to the Terms and Conditions. Designer will evaluate each Change Order at its standard rate and charges.
2.9.13 Major Change
If Client requests are at or near 60 percent of the time required to produce Deliverables, or the value of the Scope of Services, Designer shall be entitled to submit a new and separate Proposal to Client for written approval. Designer shall not begin work on the revised services until he receives a fully signed revised proposal and any additional fees.
2.9.14 Minor Change
If Client requests are not Major Changes, Client will be billed on a time and materials basis at Designers standard rates. Such charges shall be in addition to all other amount payable under this Agreement, despite any maximum budget, contract price or final price identified. Designer may extend or modify any delivery schedule or deadlines in the Agreement as may be required by such changes.
2.9.15 Acceptance / Rejection
Client will have five business (5) days to respond in writing accepting or rejecting the new proposal. If Client rejects the proposal, Designer will not be obligated to perform any services beyond those in the original Agreement.
2.9.16 Testing
Designer will test and correct Deliverables using commercially reasonable efforts before providing Deliverables to Client.
2.9.17 Design Agents
Designer shall be allowed to use third party’s as independent contractors in connection with the Services (“Design Agents”). Designer shall remain fully responsible for Design Agents’ compliance with this Agreement
2.9.18 No Exclusivity
This Agreement does not create an exclusive relationship between the parties. Client is free to engage others to perform services of the same or similar nature to those provided by Designer, and Designer shall be entitled to offer and provide design services to others, solicit other clients and otherwise advertise the services offered by Designer.
2.9.19 Hosting Final Deliverables
Designer will host the Final Deliverables on Designers web space while the Project is under construction and for up to one year after completion. If the Final Deliverables are not completed by the completion date listed in the Project Proposal, and the delay is not caused by Designer, Client agrees to pay Designer $19.99 per month for hosting until the Final Deliverables are moved to Clients server.
2.9.20 Payment Schedule
Payment Schedule: Payment is due when Designer completes each milestone as listed in the Work Plan and Milestones schedule, and Client accepts the Deliverables for that milestone.
2.9.21

2.10 Website Hosting
2.11 Firewall as a Service and Firewall Leasing
2.11.1 Location of Equipment
The equipment shall be located at the address provided in the service order, during the lease term, and shall not be removed from that location without the RTMB's prior written consent.
2.11.2 Care and Operation of Equipment
The equipment may only be used and operated in a careful and proper manner. Its use must comply with all laws, ordinances, and regulations relating to the possession, use, or maintenance of the equipment, including registration and/or licensing requirements, if any.
2.11.3 Alterations
Client shall make no alterations to the equipment without the prior written consent of RTMB. All alterations shall be the property of the RTMB and subject to the terms of this Lease.
2.11.4 Maintenance and Repair
The Lessor shall maintain, at the Lessor's cost, the equipment in good repair and operating condition, allowing for reasonable wear and tear. Such costs shall include labor, material, parts, and similar items.
2.11.5 Lessors’s Right of Inspection
The Lessor shall have the right to inspect the equipment during Lessee's normal business hours.
2.11.6 Return of Equipment
At the end of the Lease term, the Lessee shall be obligated to return the equipment to the Lessor at the Lessee's expense. The Equipment shall be returned to RTMB at 309 E. Rand Rd. Suite L109 Arlington Heights IL 60004.
2.11.7 Ownership of Equipment
The equipment will be deemed to be personal property, regardless of the manner in which it may be attached to any other property. The Lessor shall be deemed to have retained title to the equipment at all times, unless the Lessor transfers the title by sale. The Lessee shall immediately advise the Lessor regarding any notice of any claim, levy, lien, or legal process issued against the equipment.
2.11.8 Risk of Loss or Damage
The Lessee assumes all risks of loss or damage to the equipment from any cause and agrees to return it to the Lessor in the condition received from the Lessor, with the exception of normal wear and tear, unless otherwise provided in these Terms and Conditions.
2.11.9 Acceptance of Equipment
The Lessee shall inspect each item of equipment delivered pursuant to this Lease. The Lessee shall immediately notify the Lessor of any discrepancies between such item of equipment and the description of the equipment in the Equipment Schedule. If the Lessee fails to provide such notice in writing within 14 day(s) after the delivery of the equipment, the Lessee will be conclusively presumed to have accepted the equipment as specified in the Equipment Schedule.
3 Billing and Payment
3.1 General
RTMB or a designated Affiliate shall bill Customer, and Customer shall pay when invoiced, all fees, charges, Taxes and other amounts in respect to Services and Equipment in accordance with this Section 3.
3.2 Billing
Unless the Customer Agreement provides otherwise: (a) monthly Service Fees shall be billed in advance of each month’s Service, and toll and other usage charges including overages shall be billed in arrears; (b) billing of Service Fees and other monthly recurring charges shall commence on the date that is seven days after Customer’s order of Subscription Services, or on the date RTMB provisions such Services, whichever is earlier; (c) fees for Implementation and Professional Services and other one-time Service charges shall be billed upon order of the Services; and (d) shipping and related charges shall be billed upon shipment of the Equipment. Service Fees for any additional Subscription Services added during a calendar month shall be pro-rated based on the number of days billed during that month.
FOR AVOIDANCE OF DOUBT, UNLESS THE SERVICE AGREEMENT EXPRESSLY STATES OTHERWISE, BILLING WILL COMMENCE WITHIN SEVEN DAYS OF ORDER. The initial provisioning process, which creates Customer’s unique account and enables Customer to log-in and access the Services, is generally completed within this seven-day period.
3.3 Payment and Credit Terms
Unless the Customer Agreement provides otherwise, all amounts due and payable under the Customer Agreement shall be payable via charge to the credit card, or ACH account provided by Customer, and payment is due 15 days from the invoice date (Net 15). All Services provided to Customer on credit shall be subject to RTMB’s review and approval of Customer’s credit, and RTMB, in its reasonable discretion, may discontinue or limit Customer’s credit at any time, require a deposit or bank guarantee, or place a limit on the amount of charges that Customer can incur before making payment. By providing credit card, or ACH account information to RTMB, Customer authorizes RTMB to charge that account for all amounts due and payable hereunder in respect of the Services and Equipment ordered by Customer, and Customer agrees to notify RTMB promptly of any change to such information. Unpaid balances are subject to a late payment charge of $25.00 and interest that accrues from the due date at the rate of 1.5% per month or the maximum amount permitted by applicable law, whichever is less.
3.4 Taxes
Customer is responsible for paying all taxes, levies, imports, duties, charges, fees or similar governmental assessments, including value-added tax (“VAT”), sales, use, withholding, public utility or universal service taxes or fees, and emergency services surcharges (i.e., 911, E911, 999, etc.) assessed or assessable by any governmental, fiscal or other authority relating to the sale and provision of Services to Customer and Customer’s use of Services (collectively, “Taxes”), other than those assessable against RTMB based solely on its income. RTMB shall invoice Customer for all such Taxes that RTMB reasonably believes it has a legal obligation to collect and remit (or in respect of any obligations that RTMB is permitted to pass on to its customers, as in the case of universal service fund contributions and similar Taxes) under applicable Law, and Customer shall pay all Taxes so invoiced. Any Taxes set forth in a quote or Service Order shall be calculated by RTMB in good faith based on the service address or addresses provided by Customer, but shall be non-binding estimates only.
If Customer asserts an exemption from any Taxes, Customer shall deliver to RTMB a valid tax exemption certificate authorized by the appropriate taxing authority, and Customer shall be liable for any Taxes assessed prior to such delivery. In no event shall Customer make any deduction to any amount payable under the Customer Agreement for or on account of any Taxes and withholdings of any nature imposed by any governmental, fiscal or other authority, except as required by law.
If Customer is required by Law to make any such deduction, it will (a) first notify RTMB of such obligation, (b) furnish RTMB with receipts evidencing remittance of the money, and (c) pay such additional amounts as are necessary to ensure receipt by RTMB of the full amount that RTMB would have received but for the deduction.
3.5 Disputed Charges
Customer agrees to pay all charges due and payable under the Customer Agreement without counter-claim, set-off or deduction, other than amounts disputed in accordance with this Section 3.5. To dispute a charge, Customer shall provide notice by email to Support@RTMBtechnology.com within thirty (30) days of the charge, setting forth the amount in dispute and the basis of the dispute in reasonable detail.

Failure to so dispute a charge within such 30-day period shall constitute an irrevocable waiver of Customer’s right to dispute the charge. The parties shall attempt to resolve the dispute in good faith for a period of 30 days from the notice. If any charges remain in dispute at the end of the 30-day period, Customer shall pay the full amount due within 10 days, otherwise RTMB may exercise any available remedies for breach (without regard to any further notice requirement or opportunity for cure under these Terms, which shall be deemed waived).
3.6 Third Party Services
RTMB may offer to bill and collect payment for services (such as broadband, MPLS, etc.) provided to Customer by a third-party provider pursuant to a separate service contract between Customer and such third-party (“Third-Party Services”). Customer authorizes RTMB to bill, collect and remit to the Third-Party Service provider any amounts chargeable for Third-Party Services in accordance with the procedures applicable to Services under this Section 3. Customer acknowledges that: (a) RTMB makes no representations or warranties regarding, and shall have no responsibility or liability whatsoever for, Third-Party Services; (b) RTMB shall not be deemed a reseller of Third-Party Services; and (c) Customer shall look solely to the Third-Party Service provider for any remedies relating thereto.
3.7 Service Fees Rates; Pricing Changes
When RTMB and Customer enter into a Service Order for Customer’s initial order of Subscription Services in a country, the Service Fee rates specified in that Service Order establish the pricing for those Subscription Services in that country, and those rates shall not be increased for the duration of the then-current Term. Subject to the foregoing, RTMB may increase Service Fee rates during any Renewal Term, but no more than five percent (5%) above the rates in effect at the end of the preceding Term, unless (a) RTMB gives Customer notice of such increase at least 60 days prior to the commencement of that Renewal Term or (b) Customer materially reduces its quantity of Subscription Services. RTMB may increase Service Fees for a customer on Month-to-Month Service at any time, up to the then-applicable list prices. Except as provided in this Section 3.7, the rates and pricing for Services and Equipment ordered in a Service Order shall not constitute a commitment of RTMB to offer such rates and pricing for future orders.
3.8 Miscellaneous
Unless otherwise provided in the Customer Agreement or prohibited by applicable Law:
3.8.1 Refund Policy
All prepaid fees and other payments by Customer under these Terms are non-refundable and non-creditable.
3.8.2 Reactivation Fee.
RTMB may charge Customer a fee in order to reactivate Customer’s account following Customer’s termination of Services or RTMB’s termination or suspension of Services due to Customer’s breach.
3.8.3 Promotions
From time to time, RTMB may offer promotional rates or discounts for Services. Any promotion or discount codes must be provided to RTMB at the time Services are ordered. Promotions and discounts may not be used cumulatively or applied retroactively, and may be changed or discontinued by RTMB at any time in its sole discretion. In no event shall promotional pricing be guaranteed for a term longer than the term for which Customer has ordered the Services. Any promotional shipping rates (e.g. free shipping) provided in a Service Order shall only apply to the units of Equipment ordered in that Service Order.
4 Term and Renewal
4.1 Initial Term
The Customer Agreement shall become effective upon initial execution of the initial Service Order or Service Agreement, as applicable, and shall remain in effect through the last day of the Initial Term as provided in writing or if not specified 24 months, subject to automatic renewal or continuation under Section 4.2, and unless terminated sooner under Section 5.1.
4.2 Renewal
At the end of the Initial Term and each Renewal Term (as defined below), the Customer Agreement (including all Service Orders then in effect) shall be renewed automatically and continue in effect for an additional term of twelve (12) months (each, a “Renewal Term“), unless (a) either party gives notice of its election to terminate the Customer Agreement or any of the Services thereunder or (b) Customer gives notice of its election to continue the Services on a month-to-month basis (i.e. for automatically renewing, successive, one-month terms) at the list price for such Services (“Month-to-Month Service”), with notice in each case given at least 30 days prior to the end of the Term. Service Fee rates are subject to increase after the Initial Term as provided in Section 3.7.
Notwithstanding the foregoing, if the parties have entered into non-coterminous Service Orders, the renewal provisions of this Section 4.2 shall be applied separately to each set of coterminous Service Orders.
5 Termination and Suspension
5.1 Termination
Except as other provided in the Customer Agreement or prohibited by law, a party may terminate the Customer Agreement or any or all Services thereunder by giving notice to the other party as follows:
5.1.1 Month to Month Service
If Customer is on Month-to-Month Service, either party may terminate the Customer Agreement or any Services thereunder at any time. The termination shall be effective on the last day of the next calendar month after the notice was given, or such later date as may be specified in the notice.
5.1.2 Material Breach
Either party may terminate the Customer Agreement and all Services thereunder in the event of a material breach by the other party, provided such breach (if capable of cure) is not cured within 30 days’ notice thereof by the non-breaching party. For avoidance of doubt, a material breach hereunder shall include (a) Customer’s failure to make timely payment hereunder (subject to Section 3.5 above)
5.1.3 Bankruptcy, etc.
Either party may terminate immediately the Customer Agreement and all Services thereunder if (i) the other party dissolves or becomes insolvent or bankrupt, (ii) the other party makes any assignment for the benefit of creditors or (iii) any bankruptcy, reorganization, insolvency or similar proceedings is instituted by or against the other party and not dismissed within 30 days.
5.1.4 Compliance with Law
RTMB may terminate Services provided to a Customer Location if RTMB determines, in good faith, such termination is necessary to comply with a court order or other Law applicable to Services at that Customer Location, provided RTMB shall refund any unused prepaid Service Fees in respect of the terminated Services.
5.1.5 For Convenience
Customer may terminate the Customer Agreement or any Services thereunder, for any reason or for no reason, at any time during the Initial Term or a Renewal Term by giving 30 days’ written notice, provided Customer shall be liable for any early termination charges under Section 5.2 below
5.2 EARLY TERMINATION AND RELATED CHARGES

5.2.1 General
All payment obligations under the Customer Agreement are non-cancellable, and quantities ordered cannot be decreased during the relevant Term, except as expressly provided in this Section 5 or elsewhere in the Customer Agreement.
5.2.2 Early Termination Charges
If the Customer Agreement and/or any of the Services ordered thereunder are cancelled or terminated by Customer for convenience, or by RTMB due to Customer’s breach, before the end of the Initial Term or then-current Renewal Term (as applicable), Customer shall pay RTMB immediately upon termination an early termination charge equal to the monthly recurring charges associated with the terminated Service(s) (including Service Fees and applicable Taxes, but excluding any Regulatory Fees), multiplied by the number of months then remaining in the terminated Term. Any reduction in the number of lines, seats or other units of Service or downgrading of Services (for example, to a Service Plan with a reduced monthly Service Fee base rate) shall be treated as a termination of Service for purposes of this paragraph, and the early termination charge shall be calculated based on the reduction in monthly recurring charges attributable to such reduction or downgrading. CUSTOMER ACKNOWLEDGES THAT THE SERVICE FEE RATES OFFERED TO CUSTOMER ARE BASED UPON CUSTOMER’S AGREEMENT TO PAY EARLY TERMINATION CHARGES HEREUNDER AND WOULD HAVE BEEN SUBSTANTIALLY HIGHER ABSENT SUCH AGREEMENT.
5.2.3 Disconnect Fees and Other Charges
The early termination charges in this Section 5.2 shall not apply to any Services that are subject to promotional terms that expressly waive, in writing, early termination charges or provide for disconnect fees to be paid in lieu of such charges. If such terms apply, Customer shall pay the disconnect fees set forth in Annex 3 (Fees and Charges) to these Terms in lieu of any early termination charges that would otherwise apply. Notwithstanding anything to the contrary herein, upon early termination of Services, Customer shall also be liable for payment in full of the unpaid balance under an RTMB Extended Payment Plan or similar financing arrangement as provided in Annex 3 (Fees and Charges).
5.2.4 Suspension of Service
Without limiting RTMB’s rights or remedies hereunder, RTMB may suspend some or all Services if RTMB determines, in its reasonable judgement, that the Services are being used (a) in a fraudulent or illegal manner or (b) in a manner that is likely to (i) disrupt or compromise the integrity or security of the RTMB Platform, the network of RTMB or any RTMB Partner, or the privacy of any RTMB customers or (ii) cause imminent and material damage to RTMB or any RTMB Partner, but only for as long as reasonably necessary to mitigate the risk of such harm. RTMB shall notify Customer in advance of such suspension, if practicable, and otherwise promptly thereafter. Suspension of Services shall not release Customer from its obligations under the Customer Agreement; provided, Customer shall receive credit for the full suspension period if Customer is determined not to have breached the Customer Agreement.
6 Equipment and Shipping
6.1 General Shipping
Customer may order Equipment from RTMB from time to time for use with the Services by entering into Service Orders with RTMB. Customer shall pay all shipping and related charges unless otherwise stated in a Service Agreement. All Equipment shipments are F.C.A. (free carrier), and title and risk of loss or damage shall pass to Customer upon delivery to the carrier. Customer shall be deemed the importer of Equipment for all purposes, and shall be liable for any applicable customs, import/export duties, clearance charges and other Taxes (including VAT), in connection with international shipments. RTMB may refer Customer to a local or regional Equipment vendor for Customer Locations outside the Primary Market.
6.2 Warranty and Returns
RTMB shall pass through to Customer a 12-month warranty on Equipment (or, if applicable any extended warranty procured by RTMB), if permitted by the manufacturer. RTMB will replace defective Equipment covered by warranty at no charge and will pay the return shipping costs, provided Customer Returns Equipment in its original packaging or equivalent and obtains a return authorization number from RTMB prior to returning Equipment
6.3 LOST, STOLEN, ALTERED OR BROKEN EQUIPMENT
During the Term, Customer shall not modify the Equipment in any manner without the express written consent of RTMB and shall only use the Equipment in connection with the Services. Customer shall be responsible for all lost, stolen or broken equipment (except to the extent covered by warranty) and shall promptly notify RTMB of any such loss or theft and cooperate with RTMB as reasonably requested to prevent unauthorized use of lost or stolen Equipment.
6.4 LEFT BLANK
6.5 UNSUPPORTED DEVICES, ETC
Customer shall be responsible for ensuring that any Equipment acquired from a third-party vendor is in reasonable working condition and configured in accordance with RTMB’s technical requirements. Customer shall not access or use the Services with any equipment or devices other than supported Equipment, without RTMB’s consent. RTMB shall have no liability whatsoever for Customer’s access or use of the Services with any equipment or device that is not supported by RTMB (an “Unsupported Device”), even if RTMB has consented to Customer’s use of such device.